General Terms & Conditions
1. Introduction
Welcome to the Arctic Spas US Parts Store website. By accessing and using this website, you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully before placing an order or interacting with the site. If you do not agree to these terms, please refrain from using the website.
2. Eligibility
This website is intended for use by registered Arctic Spas dealers in the United States. By using the site, you confirm that you are authorized to make purchases on behalf of your dealership.
3. Orders and Payments
•Placing Orders: Orders can be placed through the online store after login. All orders are subject to acceptance and availability.
•Pricing: All prices listed on the website are in US dollars (USD) and are exclusive of any applicable taxes and shipping fees. We reserve the right to change prices at any time without prior notice.
•Payment Terms: Payment for orders must be made in full at the time of purchase. We accept major credit cards and other payment methods listed on the checkout page.
4. Shipping and Delivery
•Shipping: We aim to ship all orders within 2 business days of order confirmation, subject to product availability. Shipping fees and estimated delivery times will be calculated at checkout.
•Delivery: Delivery times may vary depending on the shipping location. Arctic Spas is not liable for delays in delivery caused by third-party carriers, weather conditions, or other circumstances beyond our control.
5. Returns and Exchanges
•Returns: Products may be returned within 30 days of delivery, provided they are unused, undamaged, and in the original packaging. Custom-made or special-order items are non-refundable.
•Return Process: To initiate a return, please contact our customer service team with your order details. Shipping costs for returns are the responsibility of the dealer unless the return is due to an error on our part.
•Exchanges: We will process exchanges for defective or damaged items upon receipt and inspection of the returned product.
6. Warranty
All Arctic Spas parts and accessories are covered by their respective manufacturer warranties. The warranty period and terms may vary depending on the product. For warranty claims, please refer to the specific warranty policy provided with the product or contact our customer support team.
7. Use of Website
•Account Security: You are responsible for maintaining the confidentiality of your login information and for any activity that occurs under your account. Please notify us immediately if you suspect unauthorized use of your account.
•Prohibited Use: You agree not to misuse this website or engage in any activity that may harm or disrupt the website’s functionality or compromise the security of the site.
8. Limitation of Liability
Arctic Spas is not liable for any indirect, incidental, or consequential damages arising from the use of this website, including but not limited to lost profits, business interruptions, or other damages.
9. Privacy Policy
We are committed to protecting your privacy. Please refer to our Privacy Policy for more information on how we collect, use, and safeguard your personal information.
10. Changes to Terms
We reserve the right to modify these terms and conditions at any time. Any changes will be effective immediately upon posting on the website. Your continued use of the site constitutes your acceptance of the modified terms.
11. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of the United States. Any disputes arising from or relating to the use of this website will be subject to the exclusive jurisdiction of the courts in the United States.